Job Description
Join Nexus Solutions Group as a Evening & Weekend Customer Specialist in Charlotte, NC! We're seeking dynamic professionals to deliver exceptional service during flexible evening and weekend shifts. Perfect for students, parents, or those seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive team environment. Help us redefine customer experience while advancing your career in the heart of Charlotte's thriving business district.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening and weekend hours
- Resolve inquiries and troubleshoot technical issues with precision and empathy
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities to enhance customer satisfaction and process efficiency
- Adhere to company protocols and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or retail experience
- Strong verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and manage time effectively
- Flexibility to work evenings (5 PM - 11 PM) and weekends
- Positive attitude and problem-solving mindset
- Valid North Carolina driver's license (if applicable to role)