Job Description
Are you a night owl who excels at building relationships? CloudBridge Technologies is seeking a dedicated Customer Success Specialist to join our Raleigh-based team. We pride ourselves on delivering top-tier service, and our evening shift team plays a critical role in ensuring our clients feel valued and supported after hours.
In this part-time role, you will be the first point of contact for our premium clients, handling onboarding, troubleshooting, and proactive check-ins. If you are looking for a flexible schedule that pays well and offers a chance to grow your career in a dynamic tech environment, apply today.
Responsibilities
- Manage inbound customer inquiries via phone, email, and chat during evening hours.
- Conduct proactive account health checks and onboarding sessions for new clients.
- Resolve complex technical issues with empathy and efficiency.
- Document customer feedback and feature requests to relay to the product team.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Maintain a high level of product knowledge to provide accurate guidance.
Qualifications
- High School Diploma or equivalent required; Bachelor's degree in Business or Communications preferred.
- Minimum 1 year of customer support or account management experience.
- Strong written and verbal communication skills with a focus on professionalism.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) is a plus.
- Ability to work independently and manage time effectively during off-peak hours.
- Willingness to work evenings, weekends, and occasional holidays.