Job Description
Join FlexiWork Solutions and transform your evenings into rewarding work! We're seeking passionate individuals for our flexible evening customer service roles in Jacksonville. Enjoy competitive pay, schedule autonomy, and a supportive team environment. Whether you're balancing school, family, or other commitments, we accommodate your lifestyle while delivering exceptional client experiences.
Responsibilities
- Deliver outstanding customer support via phone and digital channels during evening hours
- Resolve inquiries efficiently while maintaining high service quality standards
- Document interactions accurately in our CRM system
- Collaborate with day-shift teams for seamless service continuity
- Adhere to company protocols while exercising judgment in complex situations
- Contribute to process improvements for evening operations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Availability for flexible evening shifts (12 PM - 10 PM)
- Proficiency with CRM software and MS Office
- Ability to multitask in fast-paced environments
- Positive problem-solving mindset
- Reliable transportation to Jacksonville location