Job Description
Join FlexiCare Solutions and transform your evenings into a rewarding career! We're seeking passionate Evening Customer Service Specialists to deliver exceptional support while maintaining a flexible schedule. Perfect for students, parents, or professionals seeking work-life balance, this role offers competitive pay and growth opportunities within our dynamic healthcare support team.
Responsibilities
- Handle inbound customer inquiries with empathy and professionalism
- Resolve billing and scheduling issues for healthcare clients
- Maintain accurate documentation in CRM systems
- Collaborate with day teams for seamless service continuity
- Meet monthly performance metrics for resolution rates
- Participate in bi-weekly virtual training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal communication skills
- Ability to work independently in evening shifts
- Basic proficiency with CRM software
- Reliable high-speed internet connection
- Flexibility to adapt to changing schedules