Job Description
Are you a night owl looking for a rewarding career with a forward-thinking team? Premier Tech Solutions is urgently hiring Evening Part-Time Support Specialists to join our Indianapolis team. We value flexibility, dedication, and a customer-first mindset. If you are seeking a schedule that works with your lifestyle without sacrificing professional growth, this is the opportunity for you.
As a member of our evening support team, you will play a pivotal role in ensuring our clients receive top-tier assistance after hours. We offer a dynamic work environment where your contributions directly impact customer satisfaction and retention.
Responsibilities
- Manage High-Volume Inquiries: Handle a steady flow of customer calls, emails, and chat requests during evening shifts (4:00 PM - 12:00 AM).
- Resolve Complex Issues: Diagnose and troubleshoot technical and service-related problems with empathy and efficiency.
- Update Records: Accurately log interactions into our CRM systems to ensure seamless service continuity.
- Collaborate with Team: Communicate effectively with day-shift managers and peers to escalate critical issues.
- Adhere to Policies: Maintain strict adherence to company protocols, data security, and quality standards.
Qualifications
- Availability: Must be available to work evenings, weekends, and holidays as required (Shift: 4:00 PM - 12:00 AM).
- Experience: Minimum of 1 year of experience in customer service or technical support.
- Communication: Excellent verbal and written communication skills with a professional demeanor.
- Computer Skills: Proficient in Microsoft Office Suite and ability to learn new software quickly.
- Education: High school diploma or GED equivalent required.