Job Description
Join FlexiPay Solutions and transform your evenings into rewarding opportunities! We're seeking motivated Evening Customer Service Associates to deliver exceptional client experiences with unmatched flexibility. Enjoy daily pay, evening shifts (4 PM - 10 PM), and weekly scheduling autonomy to fit your lifestyle. As a leader in fintech, we empower our team with cutting-edge tools and a supportive remote-first culture. No weekends required!
Responsibilities
- Resolve client inquiries via phone, chat, and email with empathy and accuracy
- Process transactions and troubleshoot payment issues using proprietary systems
- Maintain detailed client records in CRM platforms
- Collaborate with support teams to resolve complex escalations
- Upsell financial products during client interactions
- Meet daily performance metrics while maintaining service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fintech or SaaS
- Exceptional verbal/written communication skills
- Proficiency in CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet workspace
- Availability 4-5 evenings weekly (minimum 20 hours)
- Basic financial literacy or willingness to train