Job Description
Are you seeking a rewarding career path that offers the perfect work-life balance? Nexus Virtual Solutions is looking for a dedicated Evening Part-Time Customer Experience Specialist to join our growing team in Virginia Beach.
At Nexus, we value flexibility and professional growth. This role is designed for individuals who want to make a meaningful impact without sacrificing their personal time. Whether you are a student, a parent, or simply looking for a side hustle, our evening shifts provide the ideal environment to thrive.
Why Join Us?
- Flexible Schedule: Work 20-30 hours per week during our peak evening hours.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear pathways for advancement within the company.
We are committed to providing top-tier support to our clients, and we need exceptional individuals to help us achieve that mission.
Responsibilities
- Manage Inquiries: Assist customers with questions regarding products, services, and account management via phone and digital channels.
- Resolve Issues: Investigate and resolve customer complaints efficiently, ensuring high satisfaction rates.
- Data Entry: Maintain accurate and up-to-date customer records in our CRM database.
- Process Orders: Handle order processing and returns with precision and speed.
- Team Collaboration: Communicate effectively with the day-shift team to ensure seamless operations.
- Adherence to Policy: Follow all company guidelines, scripts, and compliance procedures strictly.
Qualifications
- Experience: Previous experience in customer service or technical support is preferred.
- Availability: Must be available to work evening shifts (e.g., 4:00 PM - 12:00 AM) on a part-time basis.
- Communication: Excellent verbal and written communication skills.
- Technology: Proficiency with computers and standard office software (Microsoft Office Suite).
- Reliability: A dependable work history with strong time management skills.