Job Description
Join FlexHub Solutions, a leader in customer experience innovation, as a Flexible Customer Service Specialist in Atlanta. We offer dynamic part-time roles with customizable schedules to support your work-life balance. Ideal for students, parents, or career-changers seeking meaningful remote opportunities with industry-leading benefits.
As a cornerstone of our client success team, you'll resolve inquiries, build relationships, and drive satisfaction through empathetic communication. Our Atlanta-based operations provide hybrid flexibility with 2-3 days on-site monthly. Enjoy competitive pay, healthcare stipends, and career growth pathways.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to address complex issues
- Participate in bi-weekly training sessions to enhance product knowledge
- Identify process improvements and contribute to team feedback sessions
- Maintain 25+ daily interactions while meeting quality metrics
- Support weekend coverage on rotating schedule (1 weekend/month)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Available for flexible shifts including evenings/weekends
- Type 45+ WPM with strong attention to detail
- Authorized to work in the United States