Job Description
Join our dynamic team at Apex Solutions Group and transform your schedule into success! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our growing client base. Whether you're seeking weekend flexibility or full-time commitment, we offer tailored roles to match your lifestyle. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Perfect for students, parents, or anyone seeking work-life balance. Apply now and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve issues using CRM systems while maintaining 95% satisfaction rate
- Collaborate with cross-functional teams to escalate complex cases
- Document interactions accurately in Salesforce and update customer profiles
- Participate in weekend rotational coverage (Sat/Sun shifts available)
- Contribute to process improvement initiatives
- Maintain 98% attendance and punctuality standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Proficiency with Zendesk/Salesforce or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Flexibility to work weekends (Saturday/Sunday shifts)
- Basic technical troubleshooting knowledge
- Valid Indiana driver's license (if field visits required)