Job Description
Join our award-winning team as a Flexible Customer Service Specialist! We're urgently hiring part-time professionals in Los Angeles, CA and Florida to deliver exceptional client experiences with adaptable scheduling options. Perfect for students, parents, or career changers seeking work-life balance.
Why Choose ConnectPro?
- Competitive hourly rates + performance bonuses
- Remote/hybrid flexibility with in-office options
- Comprehensive paid training
- Health benefits for part-timers (20+ hrs/week)
- Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Update CRM records and maintain accurate documentation
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed service level agreements (SLAs) and quality metrics
- Proactively identify process improvement opportunities
- Adhere to compliance and data security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional communication and conflict resolution skills
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office
- Ability to work flexible shifts including evenings/weekends
- Strong multitasking and time management abilities
- Positive attitude and problem-solving mindset
- Authorized to work in the US