Job Description
Join our dynamic team at Sunshine Solutions Group and become the voice of our brand! We're seeking passionate Customer Service Associates to deliver exceptional experiences while enjoying flexible scheduling. Whether you're a student, parent, or career changer, this role offers the perfect work-life balance with competitive compensation and growth opportunities in Florida's thriving service industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Maintain detailed knowledge of company services and policies
- Identify upsell opportunities to enhance customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (15-25 hrs/week)
- Fluent in English; Spanish speakers encouraged to apply