Job Description
We are seeking a dedicated and empathetic Customer Support Specialist to join our dynamic team. This role is perfect for professionals seeking flexible evening and weekend shifts without compromising on career advancement.
Whether you are based in the historic Inner Harbor of Baltimore, MD or prefer the flexibility of a remote setup, you will be the voice of our brand, ensuring our clients receive top-tier service around the clock.
Why Join Us?
- Flexible Scheduling: Focus on your work-life balance with our evening and weekend shifts.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Growth Opportunities: Clear pathways for internal promotion and skill development.
Responsibilities
- Provide exceptional technical and customer support via phone, email, and live chat during evening and weekend hours.
- Manage and resolve incoming tickets and inquiries promptly, maintaining high customer satisfaction scores.
- Document all customer interactions and technical resolutions accurately in our CRM system.
- Collaborate with the technical team to escalate complex issues and provide feedback on common user pain points.
- Adhere to company service level agreements (SLAs) and quality assurance standards.
- Build rapport with clients to ensure long-term loyalty and trust.
Qualifications
- High school diploma or equivalent; Associate’s degree in a related field preferred.
- Proven experience in customer service or technical support roles.
- Strong written and verbal communication skills with a professional tone.
- Reliable internet connection and computer proficiency (Microsoft Office, CRM software).
- Must be available to work evenings (3:00 PM - 11:00 PM) and weekends.
- Ability to work independently and solve problems efficiently without direct supervision.