Job Description
Are you looking for a career that offers flexibility and competitive compensation? Apex Global Solutions is currently seeking a dedicated and detail-oriented Customer Support Specialist to join our thriving team in New York, NY.
We are a forward-thinking organization committed to excellence in client relations. We are specifically looking for candidates who thrive in dynamic environments and are available for evening and weekend shifts. If you want to make a significant impact without compromising your work-life balance, this is the opportunity for you.
Why Join Us?
- Competitive hourly rate of $19.50 - $28.00.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Flexible scheduling options tailored to your lifestyle.
- Professional development and career advancement opportunities.
Don't miss this chance to advance your career in a stable and growing industry. Apply today to become part of our success story!
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Resolve complex customer issues and complaints by providing effective solutions and escalating critical matters when necessary.
- Maintain accurate and up-to-date records of all customer interactions and transactions in our CRM system.
- Adhere to company policies and procedures to ensure a consistent brand experience.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction scores.
- Stay informed about product updates and service changes to provide accurate information to clients.
- Identify opportunities for process improvement and contribute innovative ideas to the support team.
Qualifications
- Minimum of 1-2 years of experience in customer service, call center, or support roles.
- High school diploma or equivalent; associate degree preferred.
- Excellent verbal and written communication skills with a professional and empathetic tone.
- Strong problem-solving abilities and the ability to think on your feet.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Reliable internet connection and a quiet workspace are essential for remote/hybrid evening shifts.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.