Job Description
Are you seeking a career that offers flexibility and work-life balance? Apex Customer Solutions is looking for a dedicated Customer Support Specialist to join our growing team in Cleveland. We specialize in providing top-tier service to clients and pride ourselves on accommodating diverse schedules.
In this role, you will be the primary point of contact for our valued clients during evening and weekend shifts. If you thrive in a dynamic environment and want to set your own hours around your personal life, we want to hear from you.
Why Join Us?
- Flexible Schedule: Focus on evening and weekend shifts to fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within the company.
- Remote & On-site Options: Choose the work environment that suits you best.
Responsibilities
- Handle a high volume of customer inquiries via phone, email, and live chat during evening and weekend hours.
- Resolve customer issues efficiently while maintaining a professional and empathetic tone.
- Document all customer interactions and account details accurately in the CRM system.
- Collaborate with the team to identify trends and improve service protocols.
- Assist with administrative tasks and order processing as needed.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in customer service or support is a plus.
- Strong computer literacy and ability to navigate multiple software applications.
- Must be available for weekend shifts and evening availability (e.g., 4:00 PM – 12:00 AM).
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.