Job Description
Are you looking for a flexible schedule that fits your lifestyle? Apex Support Solutions is currently hiring a dedicated Customer Support Specialist to join our team in Wichita, KS. We prioritize work-life balance and offer competitive pay for evening and weekend shifts.
As a part-time team member, you will be the face of our brand, ensuring our clients receive exceptional service during our high-traffic evening hours. We are looking for individuals who are self-motivated, empathetic, and ready to excel in a dynamic environment.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and chat during evening and weekend shifts.
- Provide accurate information regarding products, services, and account status.
- Document all interactions and resolutions in our CRM system with high attention to detail.
- Escalate complex issues to senior management when necessary while keeping the customer informed.
- Maintain a positive and professional demeanor, even during high-pressure situations.
- Collaborate with cross-functional teams to improve service processes and customer satisfaction scores.
Qualifications
- High school diploma or GED required; associate degree in a related field is a plus.
- Previous experience in customer service, retail, or hospitality is preferred.
- Availability to work evenings, nights, and weekends on a rotating schedule.
- Strong verbal and written communication skills.
- Proficiency with computers and Microsoft Office Suite.
- Ability to multitask and prioritize tasks effectively.