Job Description
Are you looking for a rewarding role that fits your lifestyle? Golden Gate Tech Solutions is seeking a dedicated Evening & Weekend Customer Support Specialist to join our San Francisco team. We pride ourselves on delivering top-tier service to our clients, and we need someone with a passion for problem-solving and a great attitude to help us maintain that standard.
In this role, you will provide critical technical support to our diverse client base during our high-traffic evening and weekend shifts. If you thrive in a dynamic environment and want to earn a competitive wage while enjoying flexible hours, we want to hear from you.
Responsibilities
- Provide exceptional technical support to customers via phone, chat, and email during evening and weekend shifts.
- Diagnose and resolve complex software and hardware issues with patience and accuracy.
- Document all customer interactions and solutions in our CRM system.
- Collaborate with the engineering team to escalate and track unresolved issues.
- Maintain a high level of product knowledge to assist clients effectively.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field a plus.
- Minimum of 1 year of experience in customer support or technical assistance.
- Strong troubleshooting skills and proficiency with Windows/macOS.
- Reliable, high-speed internet connection is mandatory.
- Flexibility to work evenings (4:00 PM - 10:00 PM) and weekends.
- Excellent verbal and written communication skills in English.