Job Description
Nexus Seattle is seeking a dedicated Evening & Weekend Customer Success Specialist to join our dynamic team. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you.
The Schedule:
- Shift: 4:00 PM – 11:00 PM (Monday – Friday)
- Weekend Availability: Saturdays & Sundays (Rotational)
- Hybrid Work Model available after probation.
Enjoy a competitive hourly rate with performance bonuses and a supportive work culture.
Responsibilities
- Provide exceptional technical support to our evening user base via chat and email.
- Resolve complex customer inquiries with empathy and efficiency.
- Document all interactions and feedback in our CRM system.
- Collaborate with the Product team to identify recurring issues.
- Maintain a high Net Promoter Score (NPS) through proactive communication.
- Onboard new evening staff members.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- 1+ years of experience in customer service or technical support.
- Strong problem-solving and communication skills.
- Must be available to work evenings and weekends.
- Proficiency in Microsoft Office and basic troubleshooting.
- Valid driver’s license and reliable transportation.