Job Description
Join our dynamic team as an Evening/Weekend Customer Service Specialist and become the face of our premium retail experience! We're seeking energetic professionals to deliver exceptional service during our busiest hours while enjoying flexible scheduling that fits your lifestyle. As a key member of our support team, you'll handle high-value customer interactions, resolve inquiries with precision, and contribute to our award-winning service culture. This role offers competitive compensation, growth opportunities, and a vibrant work environment perfect for students, night owls, and those seeking work-life balance.
Responsibilities
- Deliver exceptional in-person and phone customer service during evening and weekend shifts
- Process transactions accurately using POS systems while maintaining cash handling standards
- Resolve customer inquiries and complaints with professionalism and empathy
- Assist with inventory management and visual merchandising during off-peak hours
- Train and mentor new staff during transition periods
- Collaborate with day-shift teams for seamless operations handover
- Contribute to store cleanliness and safety protocols during closing procedures
Qualifications
- Minimum 6 months customer service or retail experience
- Availability for flexible evening/weekend scheduling (Thu-Sun, 3-11 PM)
- Strong conflict resolution and communication skills
- Basic proficiency with POS systems and Microsoft Office
- Ability to stand for extended periods and lift up to 25 lbs
- High school diploma or equivalent required
- Valid driver's license preferred for store errands
- Experience with CRM software a plus