Job Description
Join our vibrant team at Urban Hospitality Group as an Evening/Weekend Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional guest experiences during our busiest hours. This role offers flexible scheduling, competitive compensation, and opportunities for growth in New Orleans' thriving hospitality scene. Enjoy the energy of evening shifts while building valuable skills in customer engagement and problem-solving.
Responsibilities
- Provide exceptional customer service during evening and weekend hours
- Handle guest inquiries, reservations, and check-in/out processes
- Resolve customer issues with empathy and efficiency
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain accurate records of guest interactions and transactions
- Contribute to a positive team environment during high-traffic periods
Qualifications
- Previous customer service or hospitality experience preferred
- Excellent communication and interpersonal skills
- Ability to thrive in fast-paced, high-energy environments
- Strong problem-solving abilities and attention to detail
- Flexibility to work evenings, weekends, and holidays
- Basic computer proficiency and POS system knowledge
- Positive attitude and commitment to guest satisfaction