Job Description
Join our award-winning downtown Portland team as a Full-Time Evening Receptionist at Metropolitan Hospitality Group. We're seeking a polished professional to deliver exceptional guest experiences during our peak evening operations. This role offers competitive pay, comprehensive benefits, and growth opportunities within our expanding luxury hospitality portfolio.
As the first point of contact for our high-end clients, you'll embody our commitment to excellence while managing front desk operations, coordinating with departments, and creating memorable interactions. Perfect for night owls who thrive in fast-paced environments, this position includes paid training and a supportive team culture.
Responsibilities
- Manage check-in/check-out processes for premium hotel guests using Opera property management system
- Coordinate with housekeeping, security, and concierge teams for seamless guest services
- Handle high-volume phone communications and manage VIP reservations
- Process payments and resolve billing inquiries with diplomacy
- Monitor security systems and respond to emergency protocols
- Prepare nightly reports and maintain accurate guest documentation
- Uphold brand standards through meticulous facility inspections
Qualifications
- Minimum 2 years front desk or hospitality experience
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask during high-traffic periods
- Valid Oregon driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic knowledge of Portland attractions and transportation
- First Aid/CPR certification preferred