Job Description
Join our dynamic team as a Flexible Evening Receptionist at Premier Hospitality Group! We're seeking a polished professional to provide exceptional front-desk support during evening hours (4 PM - 12 PM) with adaptable scheduling options. This role offers the perfect work-life balance with competitive compensation and a vibrant downtown Buffalo work environment. You'll be the first point of contact for our high-end clients, delivering world-class service while managing administrative tasks with precision.
Responsibilities
- Manage front desk operations during evening hours, including guest check-in/out and concierge services
- Handle multi-line phone systems, screen calls, and route communications appropriately
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping and security teams for seamless operations
- Prepare nightly reports and manage office supplies inventory
- Uphold brand standards through professional appearance and etiquette
Qualifications
- Minimum 1 year experience in hospitality or customer service role
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, RMS)
- Ability to work independently with minimal supervision
- Flexibility to cover variable shifts including weekends/holidays
- Strong problem-solving abilities and attention to detail
- Valid New York State driver's license preferred