Job Description
Join our award-winning team as an Evening/Weekend Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional support during our peak hours. Enjoy flexible scheduling, competitive pay, and opportunities for advancement. Perfect for students, parents, or anyone seeking work-life balance. Our state-of-the-art call center in downtown San Diego offers a vibrant, inclusive environment with modern amenities. Training provided – no experience necessary!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with day-shift teams for seamless customer handoffs
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college students encouraged)
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and basic software
- Ability to multitask in fast-paced environment
- Reliable transportation to downtown San Diego location
- Weekend availability (Saturday/Sunday) required
- Customer service experience preferred but not mandatory