Job Description
Are you a dedicated professional seeking a role that fits your lifestyle? Omaha Enterprises is currently recruiting a dynamic Evening & Weekend Customer Service Representative to join our elite support team. We pride ourselves on offering competitive pay, comprehensive benefits, and a culture that prioritizes work-life balance.
In this pivotal role, you will serve as the voice of our brand, ensuring our clients receive top-tier assistance during high-volume periods. If you thrive in a fast-paced environment and enjoy helping others, this is the opportunity for you.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and live chat.
- Resolve complex technical issues and escalate tickets to senior management when necessary.
- Update customer records accurately and efficiently in our CRM system.
- Provide product training and guidance to new customers.
- Maintain a professional and empathetic demeanor during peak evening hours.
- Collaborate with the logistics team to ensure timely delivery of services.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service or technical support is highly valued.
- Strong verbal and written communication skills with a focus on clarity.
- Reliable transportation for evening shift start times.
- Ability to work evenings, weekends, and holidays as scheduled.
- Proficiency with computer systems and basic software applications.