Job Description
Join our dynamic team at Charlotte Connect Solutions, where flexibility meets opportunity! We're urgently seeking motivated Part-Time Customer Service Specialists to deliver exceptional experiences to our growing client base in the Charlotte metro area. This role offers adaptable scheduling to accommodate your lifestyle while providing competitive compensation and growth potential. Perfect for students, parents, or professionals seeking work-life balance. Apply today and become part of a company that values your contributions!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and process orders using our CRM system
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in a fast-paced environment
- Strong communication skills and active listening abilities
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to multitask and prioritize in time-sensitive situations
- Flexible availability including evenings and weekends
- Positive attitude and problem-solving mindset