Job Description
Join our dynamic team as a Part-Time Night Shift Customer Specialist at Global Solutions Inc. We're seeking dedicated professionals who thrive in flexible schedules and excel in overnight operations. This role offers the perfect balance for students, parents, or anyone seeking non-traditional hours while building valuable career experience in customer support and operational excellence.
Responsibilities
- Provide exceptional customer service via phone, email, and chat during overnight hours (10 PM - 6 AM)
- Process transactions, resolve inquiries, and troubleshoot technical issues
- Maintain accurate documentation of customer interactions in CRM systems
- Collaborate with day-shift teams to ensure seamless service continuity
- Monitor and respond to system alerts during overnight operations
- Contribute to process improvement initiatives for night-shift workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Proficiency with Microsoft Office and CRM software
- Flexibility to work weekends and holidays as needed
- Valid US work authorization required