Job Description
Join our award-winning team as an Evening/Weekend Customer Service Representative! We're seeking energetic professionals to deliver exceptional support during our peak hours. Enjoy flexible scheduling, competitive pay, and a vibrant team environment. Perfect for students, parents, or anyone seeking work-life balance. Comprehensive training provided – no experience necessary!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Process transactions and update customer records accurately
- Collaborate with cross-functional teams to resolve complex cases
- Document interactions and maintain detailed case notes
- Meet/exceed performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or retail experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to thrive in fast-paced, high-volume environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings (4 PM - 12 AM) and weekends