Job Description
Are you seeking a rewarding career with a flexible schedule? Apex Retail Solutions is currently hiring dedicated Customer Service Associates for our high-volume operations in New York City. We pride ourselves on providing weekly pay and a supportive environment for employees looking to balance work with their personal lives through evening and weekend shifts.
As a key member of our team, you will serve as the face of our brand, ensuring our customers receive top-tier support. We are looking for individuals who are reliable, communicative, and ready to start immediately.
Why Join Us?
- Weekly Paychecks: Get paid every Friday.
- Flexible Schedule: Choose between Evening (5 PM - 11 PM) or Weekend (Sat-Sun) shifts.
- Modern Environment: Work in a clean, air-conditioned facility in the heart of Manhattan.
- Career Growth: Opportunities for advancement within the company.
Apply today to secure your spot on the team!
Responsibilities
- Handle a high volume of incoming customer inquiries via phone and email with a focus on resolution.
- Assist customers with product information, returns, and general account inquiries.
- Maintain accurate and up-to-date records of all customer interactions in our CRM system.
- Collaborate with team leads to ensure smooth daily operations during peak evening hours.
- Adhere to company policies and brand standards at all times.
Qualifications
- High school diploma or GED required; previous customer service experience is a plus.
- Must be available to work a minimum of 20 hours per week, including evenings and weekends.
- Strong verbal communication skills and a professional phone demeanor.
- Basic computer proficiency and typing skills (30+ WPM).
- Ability to stand for extended periods and lift up to 25 lbs.
- Must be authorized to work in the United States.