Job Description
Are you looking for a flexible career that fits your lifestyle? Apex Support Solutions is currently hiring dedicated Evening & Weekend Customer Service Associates to join our high-performing team in Houston, Texas.
We offer a dynamic work environment where your schedule matters. Whether you are a student, a parent, or simply prefer working outside traditional business hours, this is the perfect opportunity to earn a competitive wage while maintaining a healthy work-life balance.
Why Join Us?
- Flexible Scheduling: Choose shifts that work for you—nights, weekends, or a mix of both.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Benefits: Access to health, dental, and vision insurance (after 90 days).
Don't miss this chance to be part of a team that values your time and dedication. Apply today and start your journey with us!
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat during evening and weekend shifts.
- Resolve customer issues and complaints efficiently while maintaining a positive and professional demeanor.
- Accurately document customer interactions and account information in our CRM system.
- Provide product information and technical support to ensure customer satisfaction.
- Collaborate with the day-shift team to ensure seamless handovers and continuity of service.
- Identify opportunities for process improvements to enhance the customer experience.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service or call center experience is a plus but not mandatory.
- Strong written and verbal communication skills with a focus on clarity and empathy.
- Ability to work independently and manage time effectively during peak hours.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Must be available to work evenings (3:00 PM - 11:00 PM) and weekends (Saturday & Sunday).