Job Description
Are you looking for a career that fits your lifestyle? We are seeking a dedicated and customer-focused professional to join our Atlanta team, specifically for our dynamic Evening and Weekend shifts.
At Apex Logistics Solutions, we pride ourselves on delivering top-tier service to our clients. We understand that our employees need flexibility. That's why we are actively hiring for part-time roles that allow you to earn a competitive wage while maintaining a healthy work-life balance.
Why Join Us?
- Flexible Scheduling: Choose shifts that work for you.
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Professional Growth: Opportunities to advance within the company.
- Modern Environment: State-of-the-art facilities in the heart of Atlanta.
As a Customer Service Associate, you will be the face of our brand, ensuring every client interaction is positive and efficient.
Responsibilities
- Manage Communications: Handle inbound and outbound inquiries via phone, email, and chat during evening and weekend hours.
- Resolve Issues: Utilize your problem-solving skills to address customer concerns and complaints with empathy and efficiency.
- Process Orders: Accurately enter and manage orders, returns, and exchanges within our CRM system.
- Information Delivery: Provide clear, accurate information regarding products, services, and shipping status.
- Team Collaboration: Work closely with the logistics and warehouse teams to ensure seamless service delivery.
- Documentation: Maintain detailed and up-to-date records of all customer interactions and transactions.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: Proven experience in customer service or a related field (preferred but willing to train the right candidate).
- Availability: Must be available to work evenings, weekends, and occasional holidays.
- Skills: Strong verbal and written communication skills.
- Technical: Proficiency with computers and Microsoft Office Suite.
- Reliability: A strong work ethic and the ability to work independently.