Job Description
Are you looking for a flexible schedule that fits your lifestyle? IndyConnect Support Services is seeking dedicated individuals to join our team in a vibrant part-time capacity.
Our mission is to provide exceptional support to our clients while maintaining a healthy work-life balance for our staff. If you thrive in a fast-paced environment and enjoy helping people, this is the perfect opportunity for you.
Why Join Us?
- Flexible evening and weekend shifts available immediately.
- Competitive hourly pay with performance bonuses.
- Comprehensive training program to help you succeed.
Don't miss this chance to grow your career in Indianapolis!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during evening and weekend shifts.
- Resolve customer complaints and issues with empathy and efficiency.
- Process returns, exchanges, and order modifications accurately.
- Maintain up-to-date records in our CRM database.
- Collaborate with the morning shift team to ensure seamless service transitions.
- Identify and escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Proficiency with basic computer applications and CRM software.
- Reliable transportation to the Indianapolis location.