Job Description
Are you looking for a rewarding career with flexible hours?
Apex Logistics & Services is seeking dedicated professionals to join our dynamic team in Atlanta, GA. We are looking for an Evening & Weekend Customer Experience Specialist to provide exceptional support to our clients. If you thrive in a fast-paced environment and value work-life balance, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($18 - $24/hr).
- Evening and Weekend shift flexibility.
- Professional growth opportunities within a growing company.
- Modern, collaborative office environment.
Key Responsibilities:
- Manage high volumes of inbound customer inquiries via phone, email, and chat during evening and weekend shifts.
- Resolve complex customer issues with patience and efficiency.
- Update customer records and maintain accurate data in the CRM system.
- Collaborate with cross-functional teams to escalate and resolve escalations.
- Adhere to company service level agreements and quality standards.
Qualifications:
- High school diploma or equivalent required.
- Previous experience in customer service or support is a plus.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends (Saturday & Sunday).
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and basic computer navigation.
Responsibilities
- Manage high volumes of inbound customer inquiries via phone, email, and chat during evening and weekend shifts.
- Resolve complex customer issues with patience and efficiency.
- Update customer records and maintain accurate data in the CRM system.
- Collaborate with cross-functional teams to escalate and resolve escalations.
- Adhere to company service level agreements and quality standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or support is a plus.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends (Saturday & Sunday).
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and basic computer navigation.