Job Description
Are you a tech-savvy problem solver seeking a flexible schedule in the Emerald City?
We are currently seeking a highly motivated Evening Technical Support Specialist to join our elite client services team. This role offers the perfect blend of technical challenge and work-life balance, allowing you to support our diverse clientele during their peak hours.
As a key member of our team, you will leverage your expertise to ensure seamless operations for our customers, working from 5:00 PM to 1:00 AM. If you are looking for a professional environment that values your skills and offers competitive compensation, we want to hear from you.
Responsibilities
- Resolve Technical Inquiries: Provide advanced troubleshooting and support for hardware, software, and network issues via phone and remote desktop.
- Client Communication: Deliver exceptional customer service by actively listening to client needs and providing clear, jargon-free explanations.
- Incident Management: Log, track, and manage all support tickets using our ticketing system to ensure a 100% resolution rate.
- System Maintenance: Perform routine diagnostics and minor system updates to maintain optimal performance levels.
- Collaborative Support: Partner with the day-shift team to document complex cases and improve our internal knowledge base.
Qualifications
- Experience: Minimum of 1-2 years of experience in technical support, help desk, or IT customer service.
- Technical Proficiency: Strong knowledge of Microsoft Office Suite, Windows/macOS operating systems, and basic networking concepts.
- Communication Skills: Excellent verbal and written communication skills with a focus on empathy and clarity.
- Availability: Must be available to work the evening shift (5:00 PM - 1:00 AM) on a part-time basis.
- Problem Solving: Ability to troubleshoot complex issues under pressure while maintaining a calm demeanor.