Job Description
Are you a night owl looking for a rewarding career? Apex Digital Solutions is seeking a detail-oriented Evening Technical Support Specialist to join our dynamic team in New York. We pride ourselves on delivering top-tier customer service and require candidates who can thrive in a flexible, evening shift environment.
In this role, you will serve as the first point of contact for clients experiencing technical difficulties, ensuring seamless operations during our peak evening hours. You will have the opportunity to work with cutting-edge technology while enjoying a schedule that fits your lifestyle.
Why Join Us?
- Competitive hourly rate.
- Flexible schedule options.
- Professional development opportunities.
Responsibilities
- Provide technical assistance and troubleshooting for hardware and software issues via phone and email.
- Diagnose and resolve complex technical problems while maintaining a high level of customer satisfaction.
- Document all interactions, resolutions, and customer feedback in our CRM system accurately.
- Collaborate with the day-shift team to ensure continuity of service and knowledge transfer.
- Stay updated on company products and service updates to provide accurate information.
- Escalate unresolved issues to senior support staff or engineering teams promptly.
Qualifications
- High School Diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or customer service.
- Strong understanding of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently during evening shifts (e.g., 4:00 PM - 12:00 AM).
- Problem-solving mindset with patience and empathy.