Job Description
Are you looking for a rewarding opportunity to earn extra cash while enjoying a flexible schedule? Horizon Customer Experience is currently seeking motivated individuals to join our elite evening support team in Columbus, Ohio. This is an excellent entry-level position perfect for students or professionals seeking a second shift opportunity.
We pride ourselves on delivering premium service to our clients. As an Evening Support Specialist, you will be the first point of contact for our valued customers, ensuring their needs are met with professionalism and efficiency. We offer comprehensive training and a supportive work environment.
Responsibilities
- Manage Inbound Communications: Handle customer inquiries via phone and email during evening shifts with a focus on high-quality service.
- Resolve Issues: Diagnose and troubleshoot customer problems to ensure quick and accurate resolutions.
- Update Records: Maintain accurate and up-to-date customer information within our CRM systems.
- Process Transactions: Execute routine data entry and administrative tasks to support daily operations.
- Team Collaboration: Coordinate with day-shift staff to ensure seamless service continuity and workflow efficiency.
- Adherence to Standards: Follow all company protocols, scripts, and quality assurance guidelines.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior experience necessary; full training provided.
- Skills: Strong typing skills (40+ wpm) and basic computer proficiency.
- Availability: Must be available to work evenings, weekends, and holidays.
- Communication: Excellent verbal and written communication skills with a friendly demeanor.