Job Description
Are you seeking a rewarding evening part-time job in Portland with a flexible schedule? Apex Customer Solutions is urgently hiring motivated individuals to join our high-performing support team. We pride ourselves on providing exceptional service and offer a dynamic work environment for those looking to balance work with personal commitments.
In this role, you will serve as the first point of contact for our valued customers, ensuring their needs are met with professionalism and empathy. Whether you are a student, a parent, or looking to transition into a new career, we offer the stability and growth you deserve.
Why Join Us?
- Flexible Hours: Choose shifts that fit your lifestyle (e.g., 4:00 PM - 12:00 AM).
- Competitive Pay: Earn between $19.00 and $25.00 per hour based on experience.
- No Experience Necessary: We provide comprehensive paid training.
- Modern Environment: Work with cutting-edge technology and supportive colleagues.
Take the next step in your career today. Apply now to secure your position with Apex Customer Solutions.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve product and service issues efficiently while maintaining a high level of customer satisfaction.
- Document all customer interactions and account updates accurately in the CRM system.
- Collaborate with the daytime support team to ensure seamless service continuity.
- Identify and escalate complex technical issues to the appropriate department.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center operations is a plus but not mandatory.
- Ability to work evenings, nights, or weekends as required.
- Strong written and verbal communication skills.
- Proficient in using computer systems and MS Office Suite.
- Self-motivated with the ability to work independently.