Job Description
Join our dynamic team at NolaConnect Solutions and launch your career in customer service with unmatched flexibility! We're seeking enthusiastic entry-level professionals for evening part-time roles in the heart of New Orleans. Enjoy work-life balance with customizable schedules while building valuable experience in a supportive environment. Our competitive compensation package includes hourly wages plus performance bonuses. Perfect for students, night owls, or anyone seeking supplemental income without sacrificing daytime commitments. Apply today and become part of New Orleans' growing tech support community!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours (5 PM - 11 PM)
- Resolve technical inquiries and troubleshoot software issues with patience and precision
- Maintain detailed case documentation in our CRM system
- Collaborate with day-shift teams for seamless issue escalation
- Participate in ongoing product training to enhance technical knowledge
- Contribute to process improvement initiatives for customer satisfaction
Qualifications
- High school diploma or equivalent (current students welcome)
- Basic computer literacy and typing proficiency (40+ WPM)
- Strong problem-solving abilities with customer-first mindset
- Excellent verbal communication skills in English
- Reliable transportation to our downtown office
- Availability to work 3-5 evenings weekly (flexible scheduling)
- Positive attitude and willingness to learn new technologies