Job Description
Looking to boost your income? Join our dynamic team as an Evening Part-Time Customer Service Representative in New Orleans! This flexible role offers competitive pay and the perfect opportunity to earn extra cash while supporting our valued customers. Enjoy a supportive work environment with no weekends required and training provided. Whether you're a student, parent, or professional seeking supplemental income, this position fits seamlessly into your evening schedule.
Responsibilities
- Handle inbound customer inquiries via phone and chat with professionalism and empathy
- Process orders, resolve billing issues, and provide product information
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet performance targets for call quality and resolution efficiency
- Adhere to company protocols and data security standards
Qualifications
- High school diploma or equivalent (college students welcome)
- Basic computer proficiency and typing skills (30+ WPM)
- Strong verbal communication and active listening abilities
- Reliable transportation to our Magazine Street location
- Ability to work independently and manage time effectively
- Positive attitude and patience in customer-focused settings
- Evening availability (Monday-Friday 4 PM - 10 PM)