Job Description
Are you seeking a dynamic career opportunity with a focus on work-life balance? Apex Support Solutions is currently accepting applications for a Customer Support Specialist to join our evening operations team in Fort Worth, Texas.
As a leader in customer service excellence, we pride ourselves on our supportive culture and commitment to employee growth. If you are an articulate, empathetic professional looking for a stable schedule, this is the perfect opportunity for you.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible scheduling and no weekend mornings.
- Paid training and clear pathways for career advancement.
Responsibilities
- Deliver exceptional customer support via phone, email, and live chat during evening shifts.
- Resolve complex product inquiries and troubleshoot technical issues with patience and precision.
- Document all customer interactions and account details accurately within our CRM systems.
- Collaborate with internal teams to escalate issues and improve service protocols.
- Maintain a high level of professionalism and adherence to company call scripts and guidelines.
- Contribute to a positive team environment and assist in onboarding new team members.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous customer service experience in a call center or retail environment.
- Strong verbal communication skills and the ability to listen actively.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Must be available to work evening shifts, including weekends and holidays.
- Reliable internet connection and a dedicated home office space (for remote/hybrid options).