Job Description
Are you looking for a rewarding opportunity in Charlotte, NC?
We are currently seeking Evening Shift Customer Support Specialists to join our growing team. This is a part-time position offering immediate hire opportunities for driven individuals who thrive in a fast-paced environment.
At Charlotte Support Solutions, we value reliability, empathy, and problem-solving skills. Whether you are looking to start a new career or balance work with your day, this role offers the perfect flexibility you need.
Responsibilities
- Assist customers via phone and email during evening peak hours to resolve inquiries and issues.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and feedback in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify and escalate complex issues to the appropriate department promptly.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or retail is preferred but not mandatory.
- Must be available to work evening shifts (e.g., 4:00 PM - 10:00 PM).
- Strong computer literacy and proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills.