Job Description
Join MetroConnect Solutions as a Part-Time Customer Specialist and become the backbone of our 24/7 support operations. We're seeking dedicated professionals to deliver exceptional service during evening and weekend shifts in the heart of Washington DC. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while supporting our diverse clientele across government, tech, and hospitality sectors.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening/weekend hours
- Resolve technical issues and process transactions with precision
- Document interactions in CRM systems and escalate complex cases
- Collaborate with overnight teams to ensure seamless service continuity
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Maintain strict confidentiality of sensitive client information
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Availability for evening shifts (4 PM - 12 AM) and weekend schedules
- Strong problem-solving skills with attention to detail
- Proficient in CRM software and MS Office Suite
- Excellent communication skills in English (Spanish bilingual a plus)
- Ability to work independently in a fast-paced environment