Job Description
Join our dynamic team and earn extra cash with flexible evening hours! Oakland Community Connect is urgently hiring passionate individuals for part-time customer service roles. Perfect for students, parents, or anyone seeking supplemental income. Enjoy a supportive environment with competitive pay and opportunities for advancement. Apply today and start earning tomorrow!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening shifts
- Resolve inquiries efficiently while maintaining high satisfaction standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Process transactions and handle sensitive information with confidentiality
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to stay updated on products/services
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and problem-solving abilities
- Proficiency with digital tools (MS Office, CRM software)
- Ability to multitask in fast-paced environments
- Evening/weekend availability (4-6pm shifts)
- Positive attitude and teamwork-oriented mindset
- Background check required upon hiring