Job Description
Are you looking for a rewarding career that fits your evening schedule? Midnight Hospitality Solutions is seeking a dedicated Evening Shift Customer Support Specialist to join our growing team in New Orleans.
We pride ourselves on delivering exceptional service to our clients, and we need someone with a proactive attitude and excellent communication skills to represent us during our peak evening hours.
Why Join Us?
- Flexible Schedule: Enjoy a healthy work-life balance with consistent evening shifts.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear pathways for advancement within the company.
Don't miss this chance to build a career in a dynamic environment.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve complex issues with patience and professionalism to ensure high customer satisfaction.
- Accurately update and maintain customer account records in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to upsell products or services to existing clients.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or support is preferred.
- Must be available to work between 4:00 PM and 11:00 PM, Monday through Friday.
- Proficient in using computers and navigating software applications.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Valid driver’s license and reliable transportation are required.