Job Description
Join our dynamic team as an Evening Customer Service Specialist and enjoy the perfect work-life balance with flexible evening hours. We're seeking passionate individuals who thrive in fast-paced environments while maintaining exceptional service standards. This role offers remote flexibility with occasional in-person collaboration, allowing you to excel on your own schedule. At FlexiWork Solutions, we empower our employees with competitive compensation, growth opportunities, and a supportive culture that values your unique contributions.
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening shifts (5 PM - 10 PM MST)
- Resolve billing and technical support issues with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with daytime teams to ensure seamless customer experiences
- Identify process improvement opportunities and suggest solutions
- Meet performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Exceptional written and verbal communication skills
- Proficiency with CRM platforms (e.g., Salesforce, Zendesk)
- Ability to multitask and prioritize tasks during peak evening hours
- Reliable high-speed internet and quiet home workspace
- Flexibility to adjust schedule during peak seasons