Job Description
Are you looking for a rewarding part-time opportunity in the heart of Mesa, AZ? Horizon Support Solutions is urgently seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this pivotal role, you will be the face of our company, ensuring our clients receive exceptional support during their busiest hours.
We value our team members and offer a competitive benefits package, including flexible scheduling, paid time off, and clear pathways for career growth. If you have excellent communication skills and a genuine desire to help others, we want to hear from you today!
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer issues and complaints promptly, ensuring a high level of customer satisfaction and loyalty.
- Process orders, returns, and exchanges accurately while maintaining detailed and up-to-date records.
- Assist in training new hires and mentoring junior team members on company policies and procedures.
- Collaborate with cross-functional teams to improve service delivery and identify operational improvements.
- Monitor customer feedback to identify trends and suggest actionable solutions.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Must be available to work evening shifts (e.g., 4:00 PM – 12:00 AM) and weekends.
- Proven experience in customer service or a related field is highly desirable.
- Strong computer proficiency in Microsoft Office Suite and CRM software.
- Excellent verbal and written communication skills with a focus on empathy.
- Ability to work independently and manage time effectively in a fast-paced environment.