Job Description
Are you looking for a career that fits your lifestyle? Apex Support Solutions is seeking a dedicated Evening Shift Customer Service Representative to join our team in Kansas City, Missouri.
Enjoy the flexibility of evening hours while building a rewarding career. We offer competitive pay, comprehensive training, and a supportive work environment. If you have excellent communication skills and a passion for helping others, we want to hear from you.
Why Join Us?
- Competitive hourly rate starting at $18.00
- No early morning commute
- Paid training and advancement opportunities
- Positive and inclusive company culture
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with a focus on resolution and satisfaction.
- Assist customers with product information, account management, and troubleshooting.
- Maintain accurate and up-to-date customer records in the CRM system.
- Collaborate with team leads to identify process improvements.
- Adhere to all company policies, procedures, and quality standards.
- Resolve complex issues by escalating appropriately while maintaining a professional demeanor.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory.
- Strong computer literacy and typing skills (40+ WPM).
- Excellent verbal and written communication skills.
- Ability to work evenings, weekends, and holidays as required.
- Reliable internet connection and home office setup.