Job Description
Are you looking for a stable career with the flexibility to work evenings? Midwest Logistics & Services is expanding our operations in Chicago and is currently hiring dedicated Customer Service Representatives for our evening shift team. We value our employees and offer a supportive environment where your contributions matter.
As a key member of our team, you will be the face of our company, ensuring our clients receive top-tier service during non-peak hours. We are looking for individuals who are self-motivated, reliable, and ready to excel in a fast-paced setting.
Why Join Us?
- Competitive Pay: $18.00 - $24.00 per hour based on experience.
- Flexible Scheduling: Evening and weekend shifts available to fit your lifestyle.
- Benefits: Health, dental, and vision insurance for full-time employees.
- Growth: Clear pathways for career advancement within the organization.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat.
- Resolve complex customer issues with patience and efficiency.
- Process orders, returns, and account updates accurately.
- Document customer interactions and feedback in the CRM system.
- Collaborate with the logistics team to ensure timely delivery information.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED required.
- Proven experience in customer service or a related field.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently during evening and weekend shifts.
- Strong problem-solving skills and attention to detail.
- Reliable transportation to and from the office.