Job Description
Urgent Hiring: Join Our Team Today!
We are currently seeking dedicated individuals for immediate openings in our Evening Shift team. If you are looking for a flexible schedule and competitive pay in El Paso, this is your chance to advance your career with a top-tier local employer.
As a key member of our team, you will play a crucial role in ensuring our operations run smoothly during the evening hours.
Responsibilities
- Customer Assistance: Handle inbound calls and emails regarding orders, inquiries, and account management with a professional and friendly demeanor.
- Order Processing: Accurately process and verify customer orders, ensuring all details are correct before shipment.
- Problem Resolution: Troubleshoot and resolve customer issues efficiently, escalating complex matters to the team lead when necessary.
- Shift Coordination: Maintain high productivity levels and adhere to all safety protocols and company policies during the evening shift.
- Documentation: Maintain accurate records of customer interactions and transactions in our CRM system.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service or retail experience is preferred but not required; training will be provided.
- Availability: Must be available to work evenings (e.g., 4:00 PM - 12:00 AM) and weekends as needed.
- Skills: Strong verbal communication skills and the ability to type at least 35 WPM.
- Computer Literacy: Basic proficiency with computers and office software is essential.
- Reliability: Must have a reliable means of transportation and be willing to work occasional overtime.