Job Description
Are you a dedicated professional seeking a role that offers flexibility and growth? Apex Boston Solutions is currently hiring a Customer Experience Specialist to join our elite support team. We pride ourselves on delivering top-tier service to our clients, and we are looking for individuals who thrive in fast-paced environments.
In this role, you will serve as the bridge between our clients and our products. Whether you are looking for a structured full-time career or a rewarding part-time evening schedule, we provide a collaborative culture that values your contributions.
Why Join Us?
- Flexible Scheduling: Choose between full-time day shifts or part-time evening/night shifts to fit your lifestyle.
- Competitive Pay: Earn between $22.00 and $32.00 per hour with performance bonuses.
- Growth Opportunities: Clear pathways for advancement within our Boston headquarters.
- Modern Environment: Work in a state-of-the-art facility in the Back Bay.
Don't miss this opportunity to advance your career in one of America's most vibrant cities. Apply today!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on evening and night shifts.
- Resolve complex issues and complaints efficiently while maintaining a high customer satisfaction score.
- Document all customer interactions accurately in our CRM system.
- Collaborate with the technical and product teams to escalate bugs or feature requests.
- Maintain up-to-date knowledge of our service offerings and policies.
- Provide training and mentorship to junior support staff during peak hours.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Minimum of 1-2 years of experience in customer service or support roles.
- Strong verbal and written communication skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Problem-solving mindset with a patient and empathetic demeanor.