Job Description
Join Our Award-Winning Team in Denver!
We are currently seeking a dedicated Evening Shift Customer Service Associate to join our thriving support team. If you thrive in a fast-paced environment and enjoy helping others, we want to hear from you. This role offers the perfect work-life balance with no weekends required.
At Denver Support Hub, we pride ourselves on delivering exceptional service to our clients. As part of our evening operations, you will play a crucial role in maintaining our high standards of customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently to ensure high retention rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Collaborate with the morning shift team to ensure seamless operations and information transfer.
- Maintain a clean and organized workspace to promote efficiency.
- Document customer interactions and feedback for quality assurance.
- Assist in training new hires during onboarding sessions.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience preferred.
- Strong verbal communication and active listening skills.
- Ability to work independently and manage time effectively during evening hours.
- Proficiency with Microsoft Office Suite and basic computer navigation.
- Must be available to work evenings, specifically from 4:00 PM to 12:00 AM.
- Positive attitude and a genuine desire to help others succeed.