Job Description
Are you looking for a flexible schedule and a competitive way to boost your income? Apex Support Solutions is currently urgently hiring dedicated professionals for our Evening Shift team in Orlando, Florida.
We value our team members and offer a supportive work environment where you can grow your skills while earning extra cash. If you are reliable, tech-savvy, and enjoy helping others, we want to hear from you.
Responsibilities
- Assist Customers: Provide exceptional support to clients via phone and email during evening hours.
- Process Transactions: Accurately handle order processing, returns, and exchanges.
- Resolve Issues: Troubleshoot customer inquiries and escalate complex issues to the appropriate department.
- Documentation: Maintain detailed and accurate records of customer interactions and transactions.
- Team Collaboration: Work closely with morning and afternoon shifts to ensure seamless operations.
- Performance Goals: Meet or exceed daily and weekly performance metrics.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer service or retail experience is preferred but not mandatory.
- Availability: Must be available to work evenings (e.g., 4:00 PM - 12:00 AM).
- Communication: Excellent verbal and written communication skills in English.
- Computer Literacy: Proficiency with computers and standard office software.
- Reliability: Punctuality and a strong work ethic are essential.